Pacific Crest Heli-Guides Policy Page

Please take the time to review these policies in detail BEFORE booking your reservation and it may not be a bad idea to print a copy for you and your group to refer to while on your trip. Although we pride ourselves on what we feel are fair, friendly policies…it is your responsibility to understand them fully prior to booking your reservation.

All reservations require a 50% advanced deposit with the remaining balance due the day of your scheduled trip. Deposits are not refundable but may be applied towards future seasons or towards other adventure services offered by Swayback Inc. Although rare, if Pacific Crest Snowcats cancels a trip due to weather, avalanche hazard, mechanical concerns or other reasons, a snowcheck will be issued for the unused portion of your deposit.

Full credit will be applied for all unused deposits except in the following cases: No credit will be given if you do not show up for your scheduled trip or if you decide not to go for your own personal reasons.

Credits are held at full value for one year and then depreciate by 15% each consecutive year. The first scheduled day of your trip becomes the date used for all yearly reductions moving forward, not the end of the calendar year (i.e. use your credit within a year of your previous trip to receive full credit).

Credits are held at full value for one year and then depreciate by 15% each consecutive year. The first scheduled day of your trip becomes the date used for all yearly reductions moving forward, not the end of the calendar year (i.e. use your credit within a year of your previous trip to receive full credit). Once again, these policies are the friendliest in the industry. We value our returning clientele.

Reservations cancelled prior to your trip may be transferred to a future season at fifty percent of their original value. If you need to cancel your trip due to an injury or other family emergency, please let us know as far in advance as possible as full credit may be considered for rescheduling the following season with the submission of a medical report.

If you need evacuation service for equipment failure, exhaustion or injury, you will be charged for the actual rescue costs

Once again, these policies are the friendliest in the industry. We value our returning clientele. We reserve the right to be flexible and friendly in interpreting our policies due to the individual circumstances involved.

Thank you for taking the time to carefully review our policies and for your understanding in their enforcement. If you have any questions, please do not hesitate to contact us by either email or by phone at 530.544.3020.

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